PCA Job - Training Administrator

We are looking for a proactive, well organised administrator to join our small, friendly team at our head office in Huntingdon. You will have a wide range of duties supporting our training team. This role has scope for growth and is an exciting opportunity for someone who has good attention to detail, is people focused and able to work in a fast-paced environment.

About the Property Care Association

The Property Care Association (PCA) is the leading representative organisation for the UK’s building protection industry. Our skilled and audited membership operate across domestic, commercial and civil sectors in the structural repair, structural waterproofing, wood preservation, damp protection, flood remediation and invasive weed control industries.

Focused on the complete building envelope, our members’ expertise protects the integrity and comfort of domestic buildings in both new build and refurbishment projects, guarding against moisture damage, damp, mould and decay. Members also deliver cutting edge techniques to protect commercial and civil structures against water penetration and ground gases, as well using the latest scientific methods to tackle invasive

Key Deliverables

Working as part of a growing team, the training administrator will have a wide range of duties, providing comprehensive business support to the training department. The role will include general administration, such as booking candidates on to courses, sending joining instructions and attendance certificates, and updating the website with training dates. You will work with the training team to be the first point of contact for training delegates visiting the office, and phone calls and will have excellent customer service skills. You will need to be flexible and well organised when dealing with candidate and training team requests. You will be a confident communicator, advising potential clients of the courses available and maintaining good relationships to encourage repeat bookings. You will have excellent attention to detail and be able to act on your own initiative.

Job Description

Training Enquiries / Process Bookings:

• Be the main contact for phone and email enquiries
• Raising invoices, booking spaces and special requirements
• Chasing and taking payments
• Recording enquiries on our CRM Database
• Maintaining communication with enquirers, tracking progress.

Course Administration:

• Greeting candidates
• Producing registers for courses and exams
• Producing attendance certificates and sending to candidates after a course
• Setting up the training room(s) for all events and internal meetings
• Ordering course refreshments

Website:

• Ensuring the website is up to date with correct training and exam dates and availability.

Examinations Administration:

• Supporting the team on exam days by invigilating exams and supporting candidates
• Calling candidates before exam days to ensure they have the correct information.

Online Training:

• Attending online live sessions to provide training assistance to trainers and delegates as needed.

Other roles:

• Ordering training supplies
• Keep training team dairies up to date with training and exam dates
• General administration duties
• Propose changes to processes and procedures based on own experience
• Keep own skills up to date
• Contribute to other activities as requested by line manager.

Am I suited for this role?

Education and Qualifications

• Essential:
• A Levels, equivalent qualification or equivalent experience 
• Desirable:
• Degree 

Expereince

• Essential:
• Working within a busy environment
• Supporting others with tasks
• Managing competing priorities
• Desirable:
• Working within a not for profit organisation
• Background within construction
• Worked with a CRM database and website editing
• Organising work activities or events.

Knowledge

• Essential:
• Microsoft office
• Desirbale:
• Working with CRM systems

Skills

• Essential:
• Excellent verbal and written communication skills
• Interpersonal and influencing
• Time management: working to deadlines and prioritising workload
• Ability to work independently and as part of a team
• Attention to detail
• Microsoft office
• Desirbale:
• Desire to develop own skills

Other

• Team player
• Excellent at building relationships at all levels

Further information

• Full time. Part time working will be considered
• Permanent, office based - Huntingdon, Cambridgeshire
• Salary: £21,000 - £25,000 per annum, dependent on expereince 
• Reporting to the training manager