All members have the chance to demonstrate and showcase interesting or significant projects they may have worked on within this category – be it because of the nature of the property, the challenges involved or because it is a particularly notable or unusual case study. Projects of all sizes will be considered. This is a very broad category where you can share:

• Historical or unusual buildings you may have undertaken work on and how the nature of the structure impacted you 
• Significant technical problems you had to overcome and how you achieved it 
• Well-managed projects showcasing the challenges and difficulties you overcame 
• Projects highlighting the skills, expertise and knowledge of those involved. 

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Have you taken significant steps to ‘go green’ and improve your environmental performance and reduce your impact on the planet?

Environmental considerations are a key factor in today’s building preservation and protection industries, and judges will look at companies who have introduced positive measures in terms of social, economic and environmental factors to help drive their business forward. Tell us: 

• How you measure, monitor and/or reduce the environmental impact (transport and travel planning etc) 
• About the initiatives you have implemented on site (or, for manufacturers, in product development) to protect the environment
• What business activity has been adopted to reduce, reuse and recycle 
• How sustainability is supported through procurement, including internal management procedures and the management of suppliers and contractors
• How energy usage is monitored and reduced 
• Which policies and procedures are in place to manage staff health and well-being. 

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How do you ensure Health & Safety practices are adhered to in your organisation? Have you introduced new initiatives to take this to the next level? Have you implemented a new technique, new/ updated processes and/ or procedures?

When recognising and rewarding Health & Safety, the judges will look at how this has been put into practice, how it has been developed and communicated and the positive effect it has had on a business’ overall performance. Judges will consider: 

• The presence of Health & Safety procedures
• Supporting documentation for these processes/ procedures 
• How you communicate and roll this out to staff 
• The impact this has on your workforce 
• Solutions for implementation/ problem solving. 

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Have you introduced new measures to become a more dynamic business? Have you implemented a new technique, product or an innovative approach? 

When recognising and rewarding innovation, judges will look at the ‘innovative activity’, how it has been used and put into practice, how it has been developed and the positive effect it has had on a business’ overall performance. Judges will consider

• How you implemented this innovative research, planning, design or operations management?
• The cost-savings or benefits delivered to your business and industry? 
• The impact of this activity 
• The complexity of the problem or situation addressed. 

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If you feel you are standing out from the crowd when it comes to providing outstanding customer service, then this category is for you! It will be awarded to the PCA member who has shown continued and improved customer service to its clients. Your entry must demonstrate you have gone that extra mile to ensure that the customer is happy with the service they receive from you. 

Examples to showcase and demonstrate this outstanding service, can include written summaries, diagrams, photographs and any other evidence you feel relevant such as:

• The presence of a document or code of ethics on customer expectations 
• Delivery of promised statements, i.e. timings etc 
• Testimonials from satisfied customers – written form, video 
• Evidence that you have delivered on promises and followed up on completed work 
• Dealing with difficult/unhappy customers successfully 
• Inclusive solutions to problem solving. 

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Formerly ‘Employee of the Year’ this award recognises those shining stars in your organisation and for many, is the most important award for any company! We often hear from members about their employees who go the extra mile and we feel they should be recognised for their commitment and dedication to the company they work for.  

Who do you think deserves this accolade and recognition and why should they win?  

• How have they gone above and beyond?  
• Are they mentoring others without realising it?  
• Perhaps they are passing on valuable knowledge to the next generation?
• Maybe they are new to the industry/ company and have brought a renewed energy / positive influence to the team. 
• Include as much supporting information as you can to showcase this entry and a photograph of your nominee too!.

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The future of the property care industry is based on the skills of its people. Training and development provides employees with the key knowledge and skills that they need to perform their job, keeps staff motivated and helps them stand out from competitors as they grow in competence and expertise. 

This award will be presented to a PCA member who has demonstrated excellence in training and development opportunities for their people. Judges will look for entries which demonstrate a broad-ranging and well-run training programme that delivers a positive impact on the overall performance of a business. 

As a guide, you may wish to consider the following points:

• The presence of a formal policy on employee training and development, together with a written training plan 
• The person/department responsible for training within the organisation 
• The budget allocated to the training plan/programme 
• Induction programmes in place for new starters? 
• Are staff encouraged to work towards professional qualifications? 
• Are Investors in People or any similar initiatives in place?
• Average number of hours/days that staff are expected to spend in training activities annually  
• Existence of an apprenticeship scheme 
• Are sub-contractors expected to provide evidence of staff and/or operative training? 
• How do you measure/evaluate training 
• Has the training improved the quality of your product and/or service? 

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Have you invested in the digital side of your business? Are you being more creative with your marketing campaigns across social media? Is your website user friendly with a smart visual design and clear functionality, providing up to date and relevant information? 

Many of you may be investing more time to the digital space and in creating content on platforms other than just your website, so tell us about it! Perhaps you are: 

• Producing video content for YouTube 
• Hosting webinars 
• Posting regularly on social media 
• Refreshed/redesigned/upgraded your website 
• Seeing more traffic to your website and/or social channels.

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Are you actively supporting your community? Do you support any initiatives in and around the area you are based? Perhaps you employ locally and regularly engage with local residents and publications to share job opportunities and promote your services? 

Similarly, are you fundraising for a particular/ongoing charity? Do you and your colleagues/employees take part in fundraising activities together? Does this bolster the team spirit and encourage everyone to volunteer and/or do something worthwhile for a good cause? 

Share your success stories with us and showcase how you support your community through pictures, videos, testimonials and documentation. This is another broad category where you, your business and your employees can be recognised and rewarded! 

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